Who this policy covers
This policy covers the Rajshahi Colo marketing website and Rajshahi Colo’s handling of enquiries and customer service information. Our business contact location is Rajshahi, Rajshahi, Bangladesh. Contact [email protected] for privacy enquiries.
The client portal has separate software and payment integrations; its collection depends on the transaction and enabled features. Sister-concern websites have their own applicable privacy information. This website’s cookie controls do not manage those separate systems.
Information we receive
When you contact us or order a service, we may receive your name, organization, email, telephone number, billing details, order history and support correspondence. Domain or certificate orders may require registrant or validation information.
Hosting and security systems may process IP addresses, request times, browser information, access logs and service diagnostics. Payment providers process the information required for their payment method. Do not send card security codes, account passwords, private keys or unnecessary sensitive information through ordinary support messages.
How information is used
We use relevant information to respond to enquiries, provision and support services, verify authorized instructions, issue invoices, resolve payment issues, maintain security and meet applicable legal obligations.
Optional appearance storage is used only with your permission. This marketing website has no installed analytics or advertising trackers. We do not sell personal information or use hosted customer content for advertising. Service communications are distinct from optional marketing messages; you may ask to stop optional marketing.
Browser storage and external resources
The website uses rajshahicolo-cookie-preferences to remember a privacy choice and, only when permitted, rajshahicolo-theme to remember appearance. A privacy choice is recognized for 180 days. Full retention and withdrawal details are in the Cookie Policy.
Inter and JetBrains Mono fonts load from Google Fonts when a page opens. This creates external requests independently of the appearance-storage choice. External links, the client portal and payment services can apply their own privacy and storage practices when visited.
Service providers and disclosures
Information necessary for delivery may be shared with hosting and network providers, billing and payment processors, support providers, registrars, certificate authorities or messaging carriers involved in your order. We limit sharing to the relevant purpose and seek appropriate protection for the information.
We may disclose information when legally required, to address substantiated abuse or security threats, or to establish or defend legal claims. We do not provide unrestricted access to customer data merely because a third party requests it. Identity, authority and scope must be assessed where applicable.
Hosted content and service locations
Customers determine what personal information they place in their servers, email, backups or applications and are responsible for lawful collection and use. When we process hosted information on customer instructions, the service agreement should define the scope, access, deletion, security and any required data-processing terms.
Hosting, backup destinations and third-party processing may be outside Bangladesh depending on the selected service. Confirm the location and any cross-border requirements before ordering. A website location label is not a promise that all account information, support records or backups remain in that country.
Retention and deletion
We retain information for the service relationship and for the period reasonably required for billing records, security, dispute handling and applicable legal obligations. Retention varies by record type; we do not apply a single blanket period to all customer data.
Hosted data and backup retention follow the agreed plan. Deletion from a live system may precede expiry from backup copies. A legal preservation requirement may delay deletion. Ask support for the retention and export arrangements for your specific service before cancelling.
Security and your choices
Access should be limited to authorized personnel and appropriate safeguards used for the service. No connected system can be guaranteed completely secure. Report suspected exposure promptly without sending sensitive records unnecessarily.
You may request access, correction or deletion of your personal information, ask about processing, or raise an objection where applicable law permits. We may verify identity and explain any lawful reason a request cannot be fully met. You can withdraw optional appearance storage through Cookie settings without losing the ability to browse.
Updates and privacy enquiries
This website is intended for business and infrastructure users and is not directed at children. If you believe a child has provided personal information without appropriate authorization, contact support so we can investigate.
We date updates to this policy and will communicate material changes affecting customers where appropriate. Send privacy requests to [email protected] with enough information to identify the relevant account or interaction.
Need clarification?
Ask about the policy or the written terms for your specific service.
[email protected]